Thank-you for reaching out for support with the Janeway Spring Fly Away Lottery.
For specific questions related to the use of the website and platform, please visit the 5050.live FAQ page at https://5050.live/faq.
This includes help with:
- Location support
- Transaction support
- Website support
- Ticket support
For specific questions related to our lottery, please refer to the Description and Rules & Regulations sections on our lottery page at https://5050.live/5050/Janeway-Spring-Fly-Away. This includes information regarding:
- Draw cut off and draw date
- Prizing Information
- Winner announcement and information
- Ticket availability
If you did NOT receive your tickets via email after your purchase, our Gaming Provider will resend them to you upon your request. Please email support@janeway5050.ca with your full name and phone number, and ensure you are using the SAME email address to make this request.
At this time, we are only able to reply to emails requests that fall outside of technical and lottery support that are unanswered using the information above.
Thank-you for supporting the Janeway Hospital and All Our Kids.